Refund Policy
We want you to be confident when buying from bigpump.cc. This policy explains when a refund is available. It is part of our Terms of Service.
1. Audit (one-time, USD 299)
- Before work starts: full refund on request, no questions asked.
- After the report is delivered: the service has been performed, so it is not refundable, except that if the report is materially defective (for example wrong brand analysed, missing sections) we will fix it or refund it.
2. Growth (monthly subscription, USD 1,499 per month)
- First 7 days of a new subscription: full refund of the first payment on request if you decide the service is not for you.
- Later months: you can cancel anytime and you will not be charged again; the current month is not refunded pro-rata because work is scheduled and delivered continuously during the month.
- Accidental renewal: if you meant to cancel but were charged, contact us within 7 days of the charge and, provided no new deliverables have been produced in that period, we refund that renewal.
3. Enterprise
Refund terms are set out in the written agreement for that engagement.
4. How to request a refund
Email support@bigpump.cc from your account email with your order number. We reply within 3 business days. Approved refunds are issued by our payment partner (merchant of record) to the original payment method, usually within 5–10 business days depending on your bank.
5. Chargebacks
Please contact us before opening a chargeback; we resolve almost all issues directly and faster.
6. Contact
Support: support@bigpump.cc